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Aug 2019

Keeping our customers satisfied

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Shaping the future of learning

How was it for you?

The results are now in for the first survey of 2019 and we are delighted to say that 100% of the people who responded were satisfied with their overall experience of our support team. This is up from the previous survey where we scored 97%.

In the last survey you told us that one of your top priorities was the knowledge and competence of our staff and so we made it a big focus for our support team. We are pleased to say that this is reflected in our rating in this area going from 93% satisfaction to 100% satisfaction.

We also scored 100% satisfaction in the following areas, amongst others:

  • Initial response times
  • Adapting to your business needs
  • Willingness to help

Take a look at the full results!

What next?

We aren’t going to be resting on our laurels – we know that there is always more that we can do to improve and we will keep the eye on the ball to make sure that we are meeting our clients’ future needs. 

Based on your feedback in the March survey, you told us that our top priorities going forwards should be: 

  • Proactive ticket resolutions
  • Collaborative communication with our clients
  • Continue building strong team knowledge

Have your say

Whilst we are very pleased to hear all responses and appreciate the time that you have taken to do it, not all our clients responded to the survey. We’d like to hear from more of you and so, as an incentive, for our next survey in September, we will be entering all respondents into a draw to win a Google Home Mini. Look out for the survey in your Inbox.

Don’t forget - if you don’t tell us there’s a problem then we can’t do anything to fix it.

Read the full infographic here!



Shaping the future of learning

Kineo helps the world’s leading businesses improve performance through learning and technology. We’re proud of our reputation for being flexible and innovative, and of our award-winning work with clients across the world.